Return
and Exchange policy
Return/Exchange Options:
– Exchange
–
Refund
All
Returns & Exchanges must meet the following requirements:
· Merchandise must be unworn, unwashed, undamaged and unused.
· Merchandise must be free of any stains and defects.
· Merchandise must have all original tags and must be
in original packaging.
Please Note
· Shipping charges are non-refundable.
· Packing slip MUST be included so the store can place the
order/know where and whom it belongs to.
· The store does not reimburse shipping charges for
returns/exchanges.
· In-person returns to our online fulfilment
salesperson will not be accepted.
· Returns/exchanges are processed within 5 business days.
· You will be notified once your return/exchange has
been processed.
· If the item requested for an exchange is unavailable, we
will reimburse you.
Return/Exchange
Process
Step 1
Read Return & Exchange Policy (above) in its entirety to be sure your
merchandise is returnable.
Step 2
Send an email to info@fitnessfairng.com explaining what you would like
to return/exchange your order and your reasons. Please also detail if you would
like to return only a specific item(s) if this is the case in which items or
all. Please also detail if you would like to exchange, which item(s) you would
like to exchange and for which size/color. The store will then get back to you
with an answer within 24 hours of receiving your email to make sure we have the
desired exchange in stock.
Safely package and ship the merchandise within
fourteen (14) days of receiving your shipment to:
FITNESS
FAIR NIGERIA
Shop
2, Shopping Complex
Banana
Island, Lagos.
Nigeria
Please
include the packing slip. *VERY IMPORTANT so we know who is sending the package
back / what your order number is etc. Without the packing slip, no orders can
be returned/exchanged.
We
strongly recommend that you obtain tracking or delivery confirmation for your
package. FITNESS FAIR is not responsible for lost or misdirected returns and
exchanges.
Step 3
Once
the return/exchange safely arrives at FITNESS FAIR, we will inspect the item(s)
condition. (Note – Any merchandise that does not meet the requirements of our
Return Policy will not be accepted. Please allow 3-5 business days for your
return/exchange to be processed.